Shipping Policy, Exchange

Orders will be processed and shipped within 48 hours, delivery time 10 to 15 days.

Some of our products are on pre-order, which means that if you pre-order, there will be a short waiting period until your order is shipped while we wait for restocking to arrive.

If, when adding to cart, the add to cart button says "pre-order", there will be up to 14 business days waiting time before your order is shipped.

EXCHANGE: The satisfaction of our customers is extremely important to us.

If you would like to exchange your item, please email us at sweetberryinf@gmail.com. Items must be returned within 20 days of the purchase date. The item must not be washed and must have its original tags. Shipping is your responsibility. SweetBerriescth is not responsible for items lost or damaged during return shipping. We recommend using a secure shipping method with a tracking number. We reserve the right to refuse a refund if an item is not in new condition or not packaged in its original box. We will notify you by email when we receive the package.

DEFECTIVE OR WRONG ITEMS: You must contact us at info@sweetberriescth.com within 20 days of purchase. We will provide you with packaging and shipping instructions. If the item is defective, we will offer a replacement or a refund of the item price and original shipping charges.